Frequently Asked Questions Answered
What is the cost of luxury black car service (or limo rental) in Scottsdale and Phoenix?
Luxury Black Car Service and Limo rental pricing can vary depending on several factors including the type of vehicle, the number of passengers, the duration of service, and total number of stops.
For an exact quote, we recommend you reach out to Black Diamond Livery Transportation with the details of your event. We are happy to provide transparent pricing custom fitted to your needs
What locations within the metro area of Phoenix do you serve?
Our service area is Phoenix proper and Scottsdale, Mesa, Tempe, Chandler and all across the Valley.
What Airports do you serve?
We serve most airports in Maricopa County: Sky Harbor International Airport (PHX), Phoenix-Mesa Gateway Airport (IWA), Scottsdale Airport (SDL), Phoenix Deer Valley Airport (DVT), Phoenix Goodyear Airport (GYR) including private FBOs like Cutter Aviation, Jackson Jet Center, Jet Aviation, Signature Aviation, Atlantic Aviation and others.
Do you offer transportation services outside of the local area?
Yes. In addition to serving the Phoenix and Scottsdale areas, we provide seamless nationwide and worldwide transportation services. Through our advanced booking platform and chauffeur tracking software, we can coordinate and monitor rides with trusted professional drivers anywhere in the U.S. and around the globe. Whether you need an airport transfer in another state, executive travel in a major city, or luxury transportation abroad, we handle all arrangements to ensure a smooth, consistent, and high-quality experience from start to finish.
When can I book a ride with you
If you are booking for an airport run or busy travel period, it is best to book as soon as you have had the travel itinerary confirmed. Demand during peak seasons like holidays or events can book us out weeks in advance.
What happens if I change my schedule?
We will track your flight information and will adjust your pick-up/drop-off times to meet your needs in your airport transfers. In case of a schedule change, please let us know and our service can notify your chauffeur.
What type of vehicles and options do you have?
We have well-dressed experienced chauffeurs and have a fleet of luxury sedans, Yukon XL SUV, Cadillac Escalate ESV, Mercedes S-Class, Sprinter Party Van, Charter Buses, and Sprinter Vans. We can provide child seats or boosters if needed. It’s our standard to provide soft drinks, bottled water, and chilled Fiji water, at no extra cost.
Are your drivers pre-screened?
Yes. All chauffeurs are background checked, drug tested, professionally groomed, dressed, and trained for executive-level service
I have time-sensitive and important meetings; will your driver be on time to pick me up?
We guarantee your ride will be on time; in fact our drivers normally arrive 15 minutes early.
What is your cancellation policy?
For all local transfers, we need at least 2 hours’ notice; otherwise, the full amount is non- refundable.
Do you provide ride service for events, like corporate events, weddings & proms?
Yes. We provide service for weddings, corporate functions, proms, casino trips, airport service, and excursions for nights out; we will get you where you need to be, for all events, we have the fleet and chauffeurs.
Can your drivers recommend things to do in Phoenix?
Of course! Our drivers have valuable advice and recommendations. Our drivers know the hot-air balloon launching sites, know where taliesin west is, best museums, day trips to wine country, breweries, etc. Just ask, they will be happy to help!
What is your minimum ride duration or service duration?
Normally the minimum is 2 hours; especially for hourly charter service like for airport run, city tours.
Are you licensed and insured?
Yes. We are licensed properly under the Arizona Vehicle-for-Hire permit and for properly insured, registered vehicles.
Hints for a Smooth Ride
Be very clear at the time of booking including, times, stops, and special requests (beverages, child seats, etc.).
Please keep the chauffeur informed of any changes, if something happens during the ride inform us, we will adjust.
Important! Confirm your trip & charges! We will follow-up with you with your open quotes, contract, policy notice before you trip.