Customers can cancel a Black Diamond Livery Transportation reservation at any time up to two (2) hours before the scheduled pickup for a full fare refund by calling (602) 417-4820, the booking fee is non-refundable.
Black Diamond Livery Transportation will not provide a refund if the reservation is canceled or changed less than 2 hours prior to pick-up time, or in the event of reservation abandonment (No Show). This includes bookings made within 1-2 hours of pickup time.
Flight Cancellations and Delays Due to Airlines
Failure to contact Black Diamond Livery Transportation with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare. Reservations impacted by airline delays and cancellations may qualify for refund when a replacement reservation is made.
All deposits are NON refundable. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.
The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. A fee of 250.00 for each carpet or seat burn. Sanitation fee is 250.00. Drug use is prohibited by law.
Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof.
Smoking is not permitted in any of our vehicles.
Overtime pay rate at $1.50/minute/vehicle will apply after the first 15 minutes of prearranged time described on the run sheet.
Not responsible for articles left in the limousine. Balances to be paid to the driver on the run date before the beginning of the run. Vehicles cannot be loaded beyond seating capacity.