Black Diamond Livery Transportation (“Black Diamond,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website [Website URL], contact us, book transportation services, or otherwise interact with us (collectively, the “Services”).
Contact Information
Black Diamond Livery Transportation
Phone: +1 602-517-4820
Email: info@blkdiamondlimo.com
1) Information We Collect
We may collect the following categories of information:
A. Information you provide
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Contact details: name, email address, phone number.
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Booking and trip details: pickup/drop-off locations, dates/times, flight details, passenger count, special requests, and communications with us.
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Payment information: payment card details and billing address (typically processed by a third-party payment processor; we may receive limited details like payment status and transaction identifiers).
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Business details (if applicable): company name, billing contact, invoicing information.
B. Information collected automatically
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Device and usage information: IP address, browser type, device identifiers, operating system, pages viewed, links clicked, and timestamps.
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Cookies and similar technologies: used for site functionality, analytics, and preferences.
C. Information from third parties
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If you book through partners or platforms, we may receive your booking details and contact information from them.
2) How We Use Your Information
We use information to:
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Provide, operate, and improve the Services.
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Process bookings, dispatch drivers, and provide customer support.
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Send booking confirmations, updates, receipts, and service-related notices.
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Communicate about changes, policies, and customer service issues.
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Prevent fraud, misuse, or security incidents.
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Comply with legal obligations and enforce our terms.
3) How We Share Your Information
We may share information with:
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Service providers: payment processing, website hosting, analytics, customer support tools, messaging/communications providers.
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Drivers and dispatch: to fulfill and manage rides (e.g., pickup name, location, timing, and trip notes).
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Business partners: when you book through a partner or request integrated services.
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Legal and safety disclosures: if required by law, court order, or to protect rights, safety, and property.
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Business transfers: in connection with a merger, acquisition, or sale of assets.
We do not sell your personal information.
4) Cookies and Analytics
We may use cookies and analytics tools to understand website traffic and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
5) Data Retention
We keep personal information only as long as needed for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal requirements.
6) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7) Your Choices and Rights
Depending on where you live, you may have rights to:
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Request access to personal information we hold about you.
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Request correction or deletion (subject to legal exceptions).
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Opt out of marketing communications (you can unsubscribe from emails; transactional messages may still be sent).
To submit a request, contact us at info@blkdiamondlimo.com.
8) Children’s Privacy
Our Services are not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children.
9) International Users
If you access our Services from outside the United States, your information may be processed and stored in the U.S. or other locations where our service providers operate.
10) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date.