Last Updated: October 1, 2026
Black Diamond Livery Transportation (“Black Diamond,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, book transportation services, opt in to receive SMS/text messages, or otherwise interact with us (collectively, the “Services”).
Website: https://blackdiamondliverytransportation.com/
Contact Information
Black Diamond Livery Transportation
Phone: +1 602-517-4820
Email: info@blkdiamondlimo.com
1) Information We Collect
We may collect the following categories of information:
A. Information You Provide
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Contact details, including your name, email address, and phone number.
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Booking and trip details, including pickup/drop-off locations, dates/times, flight information, passenger count, special requests, and communications with us.
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Payment information, including payment card details and billing information. Payment information may be processed by third-party payment processors, and we may receive limited transaction details such as payment status and transaction identifiers.
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Business information, when applicable, including company name, billing contact, and invoicing information.
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SMS/text messaging consent and opt-in information when you choose to receive text messages from us.
B. Information Collected Automatically
We may collect certain device and usage information, including IP address, browser type, device identifiers, operating system, pages viewed, links clicked, and timestamps.
We may also use cookies and similar technologies for website functionality, analytics, and user preferences.
C. Information From Third Parties
If you make a reservation through an authorized booking partner or platform, we may receive booking details and contact information necessary to provide the requested transportation services.
2) How We Use Your Information
We may use your information to:
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Provide, operate, and improve our Services.
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Process reservations and transportation requests.
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Dispatch drivers and coordinate transportation.
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Provide customer service.
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Send reservation confirmations, trip updates, driver information, reminders, receipts, and other service-related communications.
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Communicate with customers who have consented to receive SMS/text messages.
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Prevent fraud, misuse, and security incidents.
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Comply with applicable legal obligations.
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Enforce our agreements and policies.
3) How We Share Your Information
We may share personal information when reasonably necessary to provide our transportation services, including with:
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Service providers that assist with payment processing, website hosting, booking systems, analytics, customer support, and communications, with the exception of not sharing information obtained by Mobile opt-in and phone numbers collected for SMS consent.
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Drivers and dispatch personnel when necessary to fulfill transportation services, with the exception of not sharing information obtained by Mobile opt-in and phone numbers collected for SMS consent.
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Authorized booking partners when necessary to complete a service requested by you, with the exception of not sharing information obtained by Mobile opt-in and phone numbers collected for SMS consent.
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Government authorities or other parties when disclosure is required by law, court order, or reasonably necessary to protect rights, safety, or property.
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Parties involved in a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable law.
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Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
4) SMS/Text Messaging
When you voluntarily opt in to receive SMS/text messages from Black Diamond Livery Transportation, we may send messages relating to transportation services, including reservation confirmations, trip updates, pickup information, reminders, customer service communications, and other communications consistent with the consent you provided.
Message frequency varies.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message.
For assistance, reply HELP or contact us at:
Phone: (602) 830-1156
Email: info@blkdiamondlimo.com
Opting out of SMS messaging will not prevent us from communicating with you through other methods when necessary to provide services you have requested.
5) Cookies and Analytics
We may use cookies and analytics technologies to understand website traffic, maintain website functionality, and improve the user experience.
You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.
6) Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing transportation services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
7) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8) Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
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Request access to personal information we maintain about you.
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Request correction of inaccurate personal information.
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Request deletion of certain personal information, subject to applicable legal exceptions.
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Opt out of marketing email communications.
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Opt out of SMS/text messages at any time by replying STOP.
To submit a privacy request, contact us at:
9) Children’s Privacy
Our Services are not intended for children under 13 or the minimum age required under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
10) International Users
If you access our Services from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page together with a revised “Last Updated” date.
12) Contact Us
For questions regarding this Privacy Policy or our privacy practices, contact:
Black Diamond Livery Transportation
Phone: +1 602-517-4820
Email: info@blkdiamondlimo.com