These Terms of Service (“Terms”) govern your use of Black Diamond Livery Transportation’s Services, including bookings made via [Website URL], phone, email, or any other channel. By booking or using our Services, you agree to these Terms.
Contact Information
Phone: +1 602-517-4820
Email: info@blkdiamondlimo.com
1) Services
Black Diamond provides prearranged ground transportation and related services. Specific offerings, vehicle availability, and pricing may vary by location and time.
2) Reservations and Accuracy of Information
You agree to provide accurate booking details (pickup address, time, passenger count, luggage, flight number, etc.). Additional charges or service issues may occur if details are inaccurate or incomplete.
3) Pricing, Fees, and Payment
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Prices may include base fare and may exclude tolls, parking, airport fees, wait time, additional stops, gratuity, cleaning fees, or other surcharges unless stated otherwise.
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Payment is due as agreed at the time of booking. We may require a deposit or full prepayment.
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If a payment is declined, we may cancel or suspend the booking.
4) Cancellations and Refunds
Cancellation Policy:
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Cancellations made [X hours] or more before scheduled pickup may be eligible for a refund (minus non-refundable processing fees, if any).
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Cancellations within [X hours] of pickup may be charged up to the full fare.
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No-shows may be charged the full fare.
How to cancel: Contact +1 602-517-4820 or info@blkdiamondlimo.com as soon as possible.
(Tip: If you tell me your preferred cancellation window—common options are 12/24/48 hours—I’ll fill the brackets.)
5) Wait Time, Delays, and Flight Tracking
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Complimentary wait time (if any) and billable wait time will be communicated or applied per your booking terms.
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For airport pickups, if you provide flight information, we may track flight status; however, you remain responsible for communicating changes when possible.
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Traffic, weather, road closures, and events may cause delays. We are not liable for delays outside our reasonable control.
6) Passenger Conduct and Vehicle Rules
Passengers must behave safely and respectfully. We may refuse service, end a trip, or charge fees for:
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Unsafe or illegal conduct
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Damage to vehicles
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Excessive mess/spills/vomiting (cleaning fees may apply)
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Smoking/vaping in vehicles (typically prohibited)
7) Luggage and Special Items
You are responsible for ensuring luggage and items fit safely. Notify us in advance for:
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Oversized luggage
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Car seats
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Wheelchairs/mobility devices
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Pets or service animals (service animals are accommodated as required by law)
8) Additional Stops and Changes
Route changes, extra stops, or time extensions may result in additional charges. Requests are subject to driver availability and safety.
9) Limitation of Liability
To the maximum extent permitted by law:
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Black Diamond is not liable for indirect, incidental, special, consequential, or punitive damages.
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Our total liability for any claim related to Services will not exceed the amount paid for the ride giving rise to the claim, except where prohibited by law.
10) Lost and Found
We are not responsible for lost or left-behind items. If an item is found, we will make reasonable efforts to return it. Return delivery or recovery may incur a fee.
11) Intellectual Property
Website content, branding, logos, and materials are owned by Black Diamond or its licensors and may not be used without permission.
12) Privacy
Our collection and use of personal information is described in our Privacy Policy.
13) Governing Law and Disputes
These Terms are governed by the laws of [State], without regard to conflict-of-law rules. Any disputes will be resolved in the courts located in [County/State], unless otherwise required by law.
14) Changes to These Terms
We may update these Terms from time to time. The “Last Updated” date indicates when changes were made.