Last Updated: October 1, 2026
These Terms of Service (“Terms”) govern your use of Black Diamond Livery Transportation’s services, including bookings made through our website at https://blackdiamondliverytransportation.com/, by phone, email, or through other authorized channels.
By booking or using our Services, you agree to these Terms.
Contact Information
Black Diamond Livery Transportation
Phone: +1 602-517-4820
Email: info@blkdiamondlimo.com
1) Services
Black Diamond provides prearranged ground transportation and related services. Specific offerings, vehicle availability, and pricing may vary by location and time.
2) Reservations and Accuracy of Information
You agree to provide accurate booking information, including pickup address, pickup time, passenger count, luggage information, flight number, and other relevant details.
Additional charges or service issues may occur if information provided is inaccurate or incomplete.
3) Pricing, Fees, and Payment
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Prices may include the base fare and may exclude tolls, parking, airport fees, wait time, additional stops, gratuity, cleaning fees, or other applicable surcharges unless otherwise stated.
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Payment is due according to the terms provided at the time of booking.
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We may require a deposit or full prepayment.
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If a payment is declined, we may cancel or suspend the reservation.
4) Cancellations and Refunds
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Cancellations made within 72 hours of the scheduled pickup time are non-refundable.
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No-shows may be charged the full reservation amount.
5) Wait Time, Delays, and Flight Tracking
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Complimentary wait time, if applicable, and billable wait time will be communicated or applied according to your reservation terms.
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For airport pickups, if you provide flight information, we may monitor your flight status. You remain responsible for notifying us of changes when reasonably possible.
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Traffic, weather conditions, road closures, accidents, special events, and other circumstances beyond our reasonable control may cause delays.
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Black Diamond is not responsible for delays caused by circumstances outside our reasonable control.
6) Passenger Conduct and Vehicle Rules
Passengers must behave safely and respectfully.
We may refuse service, terminate a trip, or assess additional charges for:
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Unsafe or illegal conduct.
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Damage to a vehicle.
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Excessive mess, spills, or vomiting.
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Smoking or vaping inside a vehicle.
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Conduct that creates a safety risk for the driver or other passengers.
Cleaning or damage fees may apply where appropriate.
7) Luggage and Special Items
You are responsible for ensuring that your luggage and other items can be transported safely.
Please notify us in advance regarding:
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Oversized luggage.
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Car seats.
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Wheelchairs or mobility devices.
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Pets.
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Other oversized or special items.
Service animals will be accommodated as required by applicable law.
8) Additional Stops and Changes
Route changes, additional stops, schedule changes, or extensions of service may result in additional charges.
All changes are subject to vehicle availability, driver availability, scheduling, and safety considerations.
9) Limitation of Liability
To the maximum extent permitted by applicable law:
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Black Diamond will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the Services.
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Our total liability for a claim relating to a particular transportation service will not exceed the amount paid for the ride giving rise to the claim, except where such limitation is prohibited by law.
10) Lost and Found
Black Diamond is not responsible for personal items lost, forgotten, or left inside a vehicle.
If an item is located, we will make reasonable efforts to arrange its return.
Delivery, shipping, driver time, or other recovery charges may apply.
11) Intellectual Property
Website content, company branding, logos, photographs, designs, text, and other materials are owned by Black Diamond Livery Transportation or its licensors and may not be reproduced or used without authorization.
12) Privacy
Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.
Our Privacy Policy also contains additional information regarding SMS/text-message consent and mobile information.
13) SMS Messaging Terms & Conditions
A. SMS Terms & Conditions
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive Customer care text messages from Black Diamond Livery Transportation, you may receive messages related to the following:
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Reservation confirmations.
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Booking updates.
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Pickup and drop-off information.
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Trip reminders.
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Flight or schedule-related updates.
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Customer service communications.
3- Message Frequency:
Message frequency may vary. You may receive up to 10 SMS messages per week regarding your reservation confirmations, booking updates, pickup and drop-off information, trip reminders, flight or schedule-related updates, and customer service communications.
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from Black Diamond Livery Transportation in the following ways:
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By submitting an online form
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://blackdiamondliverytransportation.com/ or contact us at (602) 830-1156.
Additional Options:
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If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
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Message and data rates may apply.
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You can opt-out at any time by texting “STOP.”
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For assistance, text “HELP” or visit our Privacy Policy and SMS Terms & Conditions.
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Message frequency may vary.
14) Governing Law and Disputes
These Terms are governed by the applicable laws of the jurisdiction in which Black Diamond Livery Transportation operates, without regard to conflict-of-law principles.
Any dispute will be handled in accordance with applicable law and in the appropriate jurisdiction unless otherwise required by law.
15) Changes to These Terms
We may update these Terms from time to time.
Changes will be posted on this page together with a revised “Last Updated” date.